To protect its hosts, Airbnb is now using an Artificial Intelligence-based tool to check the internet for clues that a guest may not be a trusted customer.
According to the patent documents reviewed by the Evening Standard, the tool considers a variety of things, from a user's criminal record to their social network posts, to assess their likelihood of displaying “unreliable” traits – including narcissism, machiavellianism and even psychopathy.
The background check tool is the work of Trooly, a startup that Airbnb acquired in 2017.
O Airbnb website talks about using company AI to evaluate potential guests “All Airbnb reservations are scored as risk before they are confirmed. We use predictive and machine learning analytics to instantly evaluate hundreds of signals that help us flag and investigate suspicious activity before it happens. ”
However, write the FuturismIt's hard to tell if an AI can really predict if a person is a psychopath from online information alone. However, Airbnb has dealt with the problem of guests destroying their hosts' homes for years. So if the tool can eliminate potential troublemakers, it's easy to see why the company would like to implement it.
When Evening Standard asked Airbnb to comment on the extent to which it uses the Trooly tool, the company declined.