Google launched its new headphones Pixel Buds 2 in April and, as sometimes happens to users who buy right at launch, software problems are reported. One is related to the device's audio when the user is on the move.
This complaint has been constant on the Google support site. According to these complaints, Pixel Buds 2 often loses audio when users perform simple activities, such as walking or running.
Interestingly, the majority of users who reported problems with the Pixel Buds 2 audio are Google's own smartphone owners, especially the Pixel 3 and Pixel 4. However, the problem does not appear to be with smartphones, but with headphones.
Aware of the problem, Google must work on a software update to correct the flaw and which will arrive in the headphones in the coming weeks, and that period did not make users happy.
There is an alternative solution to this, which seems to solve the issue: disconnect the headphones and restart the cell phones and, after that, press and hold the Pixel 2 button for 15 seconds and, when the lights are flashing white, it connects on the phone with great chances of the problem being solved.
It is worth noting whether this solution applies to non-Google phones.